Support

Eldorado provides professional services well beyond the implementation phase. Post "go live" and successful transition we offer ongoing support to help clients maximize operational efficiency and deliver maximized ROI.

We deliver regular software updates that enable continuous functionality and ensure business agility. The unified code base helps in resolving support issues faster and efficiently.

Our clients achieve exceptional platform performance through a multitude of client-centric services. We acknowledge that very client is unique. Eldorado tailors its support services to meet the individual needs of clients through the following services:

Eldorado recognizes that the payer world doesn't always operate on a 8-5 work week. We proudly support our clients with 24/7 online and telephone support. Important information and troubleshooting resources are available around the clock to support payers and enhance their user experience.
Extensive information is available through a highly supported and engaging user group community. These community members openly share their industry knowledge and experience with one another. Javelina™ users conduct monthly calls and host annual forums. HEALTHpac users can check www.eciusers.org to communicate with others and share information. HEALTHpac executive committee meetings with Eldorado happen quarterly.
Our training services are delivered throughout the implementation process and are designed to provide clients with a conceptual understanding and continuous skill development of Eldorado’s payer platforms. The Eldorado team provides long-term training of best practices and new enhancements or upgrades to ensure users are updated with functionalities. Our Technical Staff help clients manage the system, servers, supporting applications, etc. The focus is to ensure achievement of systems efficiency and expertise.

Eldorado provides both online and dial-in support for clients to ensure technical and operational needs are supported and addressed 24 hours a day, 7 days a week.

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