Production Support

Department: 
Development, Javelina Product Line
Report to: 
Development Department Manager
Location: 
Phoenix, Arizona
Primary Functions: 

Responsible for triaging and investigating customer issues in the Javelina product.

Key Areas of Responsibility: 
  • Research product issues as reported by customers
  • Able to read Java code and trace issues in the code
  • Work closely with other teams including QA, Support and Operations to triage functionality, defects and performance issues and determine root cause analysis
  • Follow standardized SDLC practices
  • Other related duties may be required.
Qualifications, Skills and Knowledge Requirements: 
  • Bachelor Degree in Computer Engineering/Science or equivalent experience
  • At least one year of professional experience in the development of Java and web-based applications.
  • Strong written, verbal, and interpersonal communication skills with both technical and non-technical audiences.
  • Ability to work independently and collaboratively
  • Working knowledge of Windows and Unix environments
  • Familiarity with source/revision control and SDLC
  • Self-review of code
Preferred: 
  • One year or more experience in a software or product company
  • Apache Tomcat
  • Solid understanding core Java practices
  • Knowledge of ANSI Standard SQL.
Application & Questions: 

To apply, please send your cover letter, resume and salary requirements to hr@eldocomp.com. For questions regarding this posting, please contact hr@eldocomp.com; please be sure to include your contact information.

Management retains the discretion to add or change the duties of the position at any time.

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