Kurt leads the HEALTHpac business unit and as such is responsible for its day-to-day operations including account management, interfacing with strategic partners and providing direction to the delivery organizations. Kurt has been with Eldorado for over 20 years. Prior to his employment at Eldorado, he held operational management positions in multiple Third Party Administrators (TPA’s). The operations included support for complete benefit management for self-funded employers as well as specialized services for provider network management. Kurt is known for his client-focused approach, wide understanding of the healthcare industry and deep knowledge of Eldorado’s products and services.
Yolanda leads the HEALTHpac Client Services Product Support team. Her many duties include acting as a mentor for her team members as they triage customer issues and test the software before it is ready for customer deployment. She is directly responsible for customer care management of several key accounts. She is also instrumental in the implementation of strategic business development initiatives to help improve our HEALTHpac product. Yolanda has been with Eldorado for over 15 years. Prior to her employment at Eldorado, she was a Customer Service lead for a local Third Party Administrator (TPA).